Our Policies


NO returns are accepted without prior authorization (Please call Heartland for a Return Authorization # BEFORE returning any product). All returns must be applied for and approved within 30 days of shipment.

Defective or Mis-shipped product returns will be replaced or credited to your account with NO restocking fee.

A 15% restocking fee applies to any other AUTHORIZED return.


Return Authorization # posted on the outside of the box. All items must be received back properly packed and in the same condition as Heartland sent them. This includes the removal of ALL sales stickers without damaging the product packaging.


In order to serve its customers Heartland, at the customer's request, will establish backorders on product that is either not "currently in stock" or is scheduled for future release by the manufacturer. The customer agrees that at the time that the order is placed the customer commits him/herself to receive the product (payment being based on the terms and conditions of their account with HHW) when the product is shipped to them.

Any refusal by the customer to receive their "back-ordered" product will result in a 15% (15% of the price the customer would have been charged) cancellation charge.